PAYMENT TYPES ACCEPTED
We accept payment via bank transfer or from major credit cards via Stripe payment gateway. For some products a Purchase Order may be accepted in lieu of initial payment (a deposit may still be required).
We are able to take credit card orders online through our website or over the phone using a secure virtual terminal.
For customers with net terms in place:
Only payment for the first month is required for any selected subscription duration (3 months, 6 months, 9 months, 12 months), then billed monthly until canceled.
For customers with no net terms in place:
Payment for initial 3 months subscription is required up front, then billed monthly until canceled.
Subscriptions are automatically renewed monthly at the end of the existing subscription term unless subscription is canceled by the customer prior to renewal. Renewal billing shall be billed using existing customer payment information.
If payment is denied for any reason we will attempt payment again within 3 days. If payment is unable to process then the customer subscription will be terminated. Any customer data will be held on file for at least 90 days after subscription termination, after which time we reserve the right to discard any customer information, data, or files. Technical Support is typically available immediately upon successful subscription depending on the plan selected.
Managed Services Billing
Projects are any services other than those directly included within a subscription plan. Projects typically require 50% deposit up front, 25% payment upon design or milestone approval, 25% remainder upon next milestone (or C.O.D. upon project completion or delivery of final files/product). Any outstanding balance is due within 30 days from receipt of invoice unless there is a valid Purchase Order and agreed terms in place. For long-time clients we are flexible and often waive upfront fees.
- Payment for initial 3 months subscription plus any subsequent subscription months ordered
- Signed Service Agreement with Purchase Order received (and agreed terms in place)
- Invoice 100% prepaid via credit card or bank transfer for one-off options
- Purchase Order received with 50% deposit prepaid via credit card or bank transfer (balance due in 30 days)
- Invoice with 50% deposit prepaid via credit card or bank transfer (balance due in 30 days)
Upon payment confirmation subscription clients will be given certain access with email notification containing account information as needed.
Subscription customers will also have immediate access to all services available within their subscription plan such as Training and Technical Support.
Proofs are delivered to the customer once a deposit is received and proofs become available.
Source files for artwork are delivered to the customer once full payment for the project is received. For long-time clients we are flexible regarding source file access prior to full payment.
All files are made available via a hyperlink delivered through email to the customer where files can be downloaded.
None of our services are subject to sales tax.
For credit card transactions we use a third party secure credit card payment gateway service as the credit card processor. All credit card processing and security measures are handled by our credit card payment gateway service. All purchases are transacted using a secure payment gateway. All credit card data is transmitted via a 3rd party payment gateway using their servers and a secure (encrypted) HTTPS protocol according to current SSL standards. Our credit card payment gateway service is PCI compliant, which is the highest and most stringent security standard available for online purchases with a credit card. More on PCI compliance here.
No credit card information is ever stored by us. When purchases are made online we store company information such as Company Name, Contact Name, Address, Email Address, and Phone Number. Regarding credit card information we are only aware of the last 4 digits of the credit card, and the status of any transactions.
When you purchase our services the payment gateway provider sends us a confirmation message with customer details, but does NOT provide us with any payment information. We never receive or collect ANY credit card information. All customer files and data (other than credit card info) are stored on our web host provider’s servers. Their security policy can be found here.
In addition to security measures implemented by our web host provider, we also incorporate several security patches and other security measures that are continuously updated in order to protect customer data from online hackers.
We will retain customer data for at least 6 months from cancellation in the event that the customer decides to re-instate their account with us. Even though we make periodic backups we are not responsible for loss of data, regardless of the time frame (so we encourage customers to keep their own frequent backups).
You may cancel your paid plan at any time with 30 days prior written notice.
No credit will be issued for unused subscription periods.
If for any reason a client project is canceled before completing the work as designated within an agreed upon SOW the Client agrees to pay for all materials and work performed up to the point of cancellation.
In the event of customer non-payment of subscription services we will make every effort to contact the customer to see if payment can be continued. There is a grace period of 30 days for an annual subscription, and 15 days grace period for subscriptions less than 12 months.
If payment is in arrears past the grace period we reserve the right to discontinue services (disable the account).
For retention of customer data please see the next section (‘Take Your Data With You’).
In the event of customer non-payment for project work that was performed, we reserve the right to pursue all available legal measures or ‘collections’ in order to collect payment.
We are committed to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of our services gives us the right to collect that information.
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of any our websites or use of your websites. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. We may email administrative notices or informational newsletters to the primary contact e-mail on file, but customers are able to opt out of any newsletters at any time.
Your Internet browser has a built-in facility for storing small files – “cookies” – that hold information which allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
We work with Google and occasionally other advertisers to display ads within certain websites and domains. They collect Non-Personally Identifiable Information about your visits to websites, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No Personally Identifiable Information is collected during in this process.
We do not disclose any personal information obtained about you from this website to third parties, however we do use 3rd party services for email marketing, which have secure access to email address lists that we have compiled.
We may use any information obtained in order to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device.
It is not anticipated that we will ever disclose personal information to any 3rd parties other than for email marketing purposes. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Disclosure to Law Enforcement
We may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes to this Policy
If work and revisions or technical support exceed those which are reasonable for any given project then our current hourly rate will apply. Notice will be given to client and the situation discussed BEFORE any additional charges are incurred.
By participating in use of this website or any of our services or you agree to fully indemnify and not hold Mile High Marketing Group, LLC or Optimal Business Consulting, LLC or their subsidiaries or vendors liable for any loss of data, materials, or services or for any adverse affects caused by our services or services offered through our vendors or due to any change in services or functionality offered.
Note: Terms and Conditions subject to change without notice. Any changes posted on this page will be considered official notification.